ORDER & PAYMENTS

HOW TO ORDER

Orders are processed through on our website. Alternatively, you can contact us by telephone on (+44) 203 475 7993 or email at customerservices@plaxjewellery.com to place your order or discuss your requirements; our customer services team will be delighted to help and answer any queries.

 

PROCESSING YOUR ORDER

Once your order been placed, payment will be taken and we will commence the production of your order.

You will receive an initial email (Order Confirmation email) to confirm your order. We will send you a 2nd email to confirm receipt of payment (as per the agreed payment terms) including the estimated delivery time of your order (as per the specific Product). Thereafter, production of your jewellery will commence.

 

ORDER PRODUCTION

Our current collection is made exclusively to order, with each piece exquisitely handcrafted by our highly experienced team craftsmen.

 

CUSTOMISATION

We offer customisation enabling you to customise various aspects of our collection to create your distinctive piece(s) of fine pearl jewellery; perhaps using your or your loved one's favourite gemstones, Pearl or Gold colour, so do please enquire about our customisation options.

 

ORDER PRODUCTION AND DELIVERY PERIOD

Our standard production and delivery time is within 2 - 6 weeks. We aim to deliver within 2 weeks on the majority of our collection, please check individual pieces for estimated delivery times and production times.

We also offer an express delivery service, should you wish to receive your jewellery sooner, so do please contact us if this is the case.

 

PAYMENT

Payment can be made using:

We accept most debit and credit cards including Visa, Mastercard, American Express, Maestro, Visa Electron and Vpay.

We also accept payment by Paypal and Bank Transfer.

To make payment by bank transfer in GBP, Euros or US Dollars please email: customerservices@plaxjewellery.com

 

CURRENCIES

We display prices in Pound Sterling on our website and also accept Euros and US Dollars.

However, you may pay in the currency of your choice by using the currency converter on our website to convert to your currency, where available. Prices will be converted using the daily exchange rate.

 

SECURITY

Ordering through our website is safe and secure. We take security extremely seriously and as such take the appropriate physical, electronic and administrative steps to maintain the security and safety of personally identifiable information we collect.

All transactions on our website are processed using Square, a secure online payment gateway that encrypts your card in a secure host environment. Square meets the Level 1 PCI Data security standards and uses encryption technology to protect your personal information during data transport.  

We do not store details of credit or debit card information anywhere on our website.

 

SECURITY CHECKS

Please note that some orders may be subject to security checks and we may need to contact you to carry out these security checks before processing the order.

We reserve the rights to reject an order on security checks grounds.

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© 2020 PLAX Jewellery  UK Ltd.