Delivery Information

DELIVERY DESTINATION AND INSURANCE

We ship worldwide to most countries using our preferred partner DHL and other carefully selected shipping partners.

We use Royal Mail Special Delivery, DHL and other reputable couriers for UK delivery.

When your order has been dispatched, we will send you an email containing a tracking number and link, this will enable you to track your order through all stages of the delivery process.

Delivery charges are based on weight and destination. Heavy or outsize items may incur a delivery charge.

We ship all our orders fully insured against loss, theft or damage.

All parcels will need to be signed for in person, so do please ensure the delivery address is an address where you, the recipient or an authorised person can sign for the parcel. If no one is available the courier company will leave a card with information on re-delivery.

DELIVERY TIMES

Our current collection is made exclusively to order. Each piece is exquisitely crafted with estimated production and delivery time of between 2 - 6 weeks.

Our average delivery time on most of our collection, however, is around 2 weeks. Please check individual Products for the delivery time

We can offer express delivery, so should you require your jewellery sooner do enquire by sending an email to customerservices@plaxjewellery.com

Once your order has been placed, we will commence production of your jewellery. Your jewellery will be completed and delivered within the estimated production and delivery time as stated per individual Product, except in the instance of express delivery or unprecedented circumstances such as Force Majeure.

Where two or more Products have been ordered, the delivery times will run concurrently.

DELIVERY COSTS

We offer FREE Worldwide delivery.  Please note that larger boxes and/or heavier items may incur a shipping charge. We will send you an email once your order has been dispatched (Dispatch Confirmation) with a tracking number and link so you can track your order through all phases of delivery.

DESTINATIONS AND DELIVERY TIMES

Where we need to perform the contract we are about to enter into or have entered into with you:

  • The UK - FREE - DHL EXPRESS (2-3 DAYS)

  • EUROPE - FREE - DHL EXPRESS (2-3 DAYS)

  • NORTH AMERICA - FREE - DHL EXPRESS (3-6 DAYS)

  • REST OF THE WORLD - FREE - DHL EXPRESS (3-6 DAYS)

 

TAXES AND DUTIES

International deliveries are subject to local duties and taxes; the rate varies from country to country. Packages may also be subject to inspection by local customs, which may prolong delivery.

Please note that PLAX Jewellery is not liable for any local import or tax duties imposed. The local duty and taxes are payable by the recipient of the Product(s).

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© 2020 PLAX Jewellery  UK Ltd.